Installation troubleshooting

On a Mac, double-clicking the .ccx in your Downloads folder can fail with a generic error even though the file is fine. macOS folder privacy can block Adobe's installer from reading files in Downloads, and the installer reports it as a broken file instead of a permission problem.

1. 1
   Move the .ccx out of Downloads, for example into your home folder or any plain folder like ~/plugin. Do not leave it in Downloads, Desktop, or Documents; those folders are all privacy protected.
2. 2
   Double-click the moved file and confirm the install in Creative Cloud.
3. 3
   If you prefer to fix the permission instead: open System Settings → Privacy & Security → Files and Folders, find Adobe Creative Cloud, and allow access to the Downloads folder. Then double-click the .ccx again.

This happens when the Creative Cloud app has not noticed your Photoshop install yet. The plugin needs Photoshop 2023 (24.0) or newer; check that first in Photoshop under Photoshop → About Photoshop.

1. 1
   Right-click the .ccx file and choose Open With → Unified Plugin Installer Agent. This installs the same file directly, without waiting for Creative Cloud to refresh its app list.
2. 2
   If Unified Plugin Installer Agent is not listed, open the Creative Cloud desktop app, sign in, and wait a minute for it to finish syncing installed apps. Then try the right-click install again.

Adobe ships a command line installer with Creative Cloud. It prints a clear success or failure message, which makes it the most reliable way to install when the double-click flow keeps failing.

Open Terminal and run the following, adjusting the path to where your .ccx actually is. The file path must be a full path, not a relative one.

"/Library/Application Support/Adobe/Adobe Desktop Common/RemoteComponents/UPI/UnifiedPluginInstallerAgent/UnifiedPluginInstallerAgent.app/Contents/MacOS/UnifiedPluginInstallerAgent" --install "$HOME/plugin/TextileDesigner-Photoshop-1.0.0.ccx"

A successful run prints Installation Successful. You can confirm what is installed with the same command and --list all instead of --install.

1. 1
   Quit Photoshop fully (Photoshop → Quit Photoshop) and reopen it. Photoshop only picks up newly installed plugins on launch.
2. 2
   Open the panel from Plugins → Designer AI in the menu bar. It does not open on its own after installing.
3. 3
   Confirm your Photoshop version is 24.0 or newer. Older versions do not load the plugin and will not show it in the Plugins menu.